Your Best Hires Might Not Even Know What You Do

Let’s be real. Some of your smartest people join the team without really knowing what you actually offer. Whether it’s a product, a service, or a bit of both, they often show up because of the vibe. The excitement. Plus, maybe they spotted the snack stash in your kitchen photos. The details? “Yeah, I’ll figure that out later.”

It’s Culture, Not the Product Manual

Nobody joins because your onboarding deck mentions ‘synergy’ seven times in bold. They want in on the fun, the late-night problem-solving, and the weird memes in the Slack channel. They’re here for the culture, not the feature list.

Ask your star employee where the full product or service details are. They’ll probably just Google it and maybe rename that file “Top Secret” for a laugh. Hey, who says work can’t be fun?

Challenge, Not Credentials

Forget hiring a walking FAQ. The best hires want to shake things up. They ask “Why do we do this?” at least six times before lunch. By afternoon, they might have started a group chat called “Fix Our Stuff Maybe?” and dropped a meme about it.

They don’t need to know everything on day one, but they need to be curious enough to say, “Hey, why isn’t this working?”

Questions Over Answers

You want people who ask questions, not just repeat answers. Fresh ideas come from those who challenge the status quo and say, “What if we tried it differently?”

If they’re still asking questions a few weeks in, perfect. That means they care, want to learn, and want to contribute.

Celebrate Curiosity and Boldness

So next time someone admits, “Honestly, I don’t really know exactly what we do yet,” give them a high five. Those are the folks who shake things up. They might not have all the answers yet but they have the hunger to find them.

Remember that one time when a new hire asked a “dumb” question and it ended up saving the team from a huge client disaster? Yeah, that’s the magic of fresh eyes.

And honestly, wouldn’t you rather have team members who want to ask “Why?” instead of just nodding and doing what they’re told?

Why This Matters

Here’s the kicker. Hiring curious, brave people who don’t have all the answers yet isn’t a risk; it’s your competitive edge. These people bring new ideas, fresh perspectives, and often the kind of energy that turns a “meh” company into a movement.

So next time you’re sifting through resumes, remember: talent who asks lots of questions might just be your greatest asset.

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In short:
Your best hires might not know all the details on day one, but if they come with curiosity, courage, and a sense of humor, you’ll be amazed at how fast they grow and how much they help your business. Plus, if they can survive your coffee machine and still show up smiling on Monday, you’ve got a keeper.

Rupesh Sanghavi