A taxi driver outsmarted surge pricing, and the lesson goes far beyond the ride.
The Lesson I Learned in a 2-Hour Airport Delay
Delays are temporary, but how you handle them is what people remember.
The Cost of Being Everyone’s Backup Plan
Being everyone’s backup plan may look flattering, but it is the fastest road to burnout.
The Meetings That Should Have Been Ten Minutes
If a problem can be solved in ten minutes, why spend an hour pretending?
When Delegation Becomes Abdication
Delegation without context is not empowerment, it is just offloading. Click to read the blog.
Your Weird Is Someone’s Favorite Thing
Sometimes, the quirks you hide are the very things people love most about you and your brand.
The Silent Culture Killer: “Let Me Know If You Need Anything”
Vague offers of help do not build culture. Specific actions do. This blog shares why the smallest, most proactive gestures leave the biggest mark.
The New Leadership Currency?
Your team notices everything, especially the things you choose not to say.
Your Customer Experience Is Your Marketing
Your best marketing is not an ad. It is the experience your customer remembers and tells their friends about. In my latest blog, I share why experience beats every campaign.
Founders Who Can’t Interview Shouldn’t Be Founders
Hiring is not about perfect answers. It is about spotting patterns and values. In my latest blog, I share 3 questions that reveal the truth behind a candidate’s resume.